At Wise Linkers, we value your satisfaction and strive to make every shopping experience smooth and worry-free. If you’re not completely satisfied with your purchase, we offer a flexible return and exchange policy designed to help you find the right solution.
Return & Exchange Eligibility
Products may be eligible for return or exchange under the following conditions:
- The return or exchange request is made within 30 days of delivery.
- The product is unused, in its original packaging, and in resalable condition.
- You have the order number and proof of purchase.
Store Credit for Returns
We primarily offer store credit in the form of a coupon code for returned items. This allows you to shop for other products of equal value from our store. This option gives you the flexibility to choose something that better suits your needs.
Exchanges
If you ordered the wrong item or want to switch to a different product, we’re happy to help with an exchange. Once we receive the original item in acceptable condition, we’ll issue store credit that can be used to place a new order for the desired item.
Defective or Incorrect Items
In rare cases where the product is defective, damaged, or incorrect, please reach out to us immediately. We will cover the return shipping cost and ensure a hassle-free exchange or issue a full store credit after inspecting the item.
How to Start a Return or Exchange
To initiate a return or exchange, please email us at info@wiselinkers.com with the following details:
- Your order number
- A brief explanation of the reason for return or exchange
- Clear photos (if applicable, for defective/damaged items)
Our team will review your request and respond with return instructions promptly.
Return Shipping Costs
- For general returns or exchanges, the customer is responsible for return shipping costs.
- For items returned due to our error (wrong or damaged product), we cover the return shipping.
Processing Time
Once we receive and inspect the returned item:
- Please allow 3–5 business days for us to process your return.
- You will receive your store credit or exchange confirmation within that time frame.
Thank you for choosing Wise Linkers. We’re here to support your needs and ensure a seamless experience with our products.